Do not uninstall your eSIM if you still want to use it. If you uninstall your eSIM, you will not be able to scan the QR code again and the eSIM cannot be recovered. You should only uninstall your eSIM once you have finished using your data plan.

If your eSIM is not working, do not uninstall it!

Get in touch with our customer support team first. We will help you identify and resolve the problem.

Please remember that we work 24/7, so you can get in touch with us on any day of the week and at any time of the day.